Krameria Rorbuer / Lofoten Hostel Ballstad is operated by:
Lofoten og Vesterålen Holding AS
Sundsveien 393, 8372 Gravdal
We understand sometimes things happen and you may need to cancel or modify your booking. Our cancellation and modification policies are designed to provide flexibility and ensure a hassle-free experience for our guests.
Other terms and conditions may apply if a reservation has been made via third party sites. Lofoten og Vesterålen Holding AS upholds the right to cancel bookings if the guest does not comply with our terms & conditions.
For bookings made with third party sites, all cancellation and modification requests must be made through the third-party site used to make the reservation. For bookings made directly with Lofoten og Vesterålen Holding AS through our website, all cancellation and modification requests must be done via email to firstname.lastname@example.org in order to be valid.
Short Term Stays (Up to 14 Nights)
For stays that are 14 nights or less, you can cancel or modify your reservation free of charge up to 7 days before your scheduled check-in date. Cancellations or modifications made less than 7 days before check-in will be charged the full amount of the booking.
Long-Term Stays (14+ Nights)
Our policy for long-term stays allows us to secure a dedicated space for you and/or your group and limits the impact of last-minute cancellations. We may require a deposit to confirm your reservation, as explained in our deposit policy. Cancellations and modifications may result in charges depending on when the cancellation or modification is made:
- Up to 30 days before your scheduled check-in date: We will refund your deposit in full.
- Up to 14 days before check-in: We will retain your deposit of 50% of the total amount.
- Less than 7 days before check-in: The full amount of the booking will be charged.
In order to provide a reliable and consistent experience for guests, our cancellation policy is firm, and we cannot make exceptions. We highly encourage guests to book flexible flight tickets and obtain good travel insurance to cover unexpected events.
We understand that changes to your travel plans may be necessary, and we will do our best to accommodate your needs. Please note that any modification to your reservation is subject to availability and may result in a rate change. If you wish to modify your reservation, please contact us as soon as possible, and we will do our best to assist you.
It is not general practice but under certain circumstances, Lofoten og Vesterålen Holding AS will require a pre-authorisation of a credit card. We will inform you prior if a pre-authorisation is needed. The pre-authorisation is used to cover incidental items including (but not limited to) breaches of terms and conditions, breakages, damages to the property or cleaning above the normal level due to the apartment being left in an unacceptable state of cleanliness.
The deposit will be released at the time of check-out, when the rooms have been checked and are in good condition.
Please be advised that the time it takes to release the deposit depends on the guest’s bank.
If no other agreements have been made, we will charge the full payment during your booking process of the cabin(s) / room(s). Other terms and conditions may apply if a reservation has been made via third party sites.
Payment can be made by credit card or prepayment by bank transfer (contact us by email for bank transfer). Cash is only accepted for walk-in bookings. You will be responsible for all unsettled bills, and all extra services are to be paid when ordered.
We accept the following card types: Debit card, Visa, Mastercard. If we are unable to charge your credit card, your reservation or order may be cancelled.
All prices at Lofoten og Vesterålen Holding AS are in Norwegian kroner (NOK). Please note that your bank or credit card issuer may charge foreign transaction fees and currency conversion rates if you are paying with anon-Norwegian credit card or from a foreign bank account. Lofoten og Vesterålen Holding AS is not responsible for any such fees or rates, and any such charges will be your responsibility. In the event that a refund is issued, please note that the currency exchange rate may be different from when you were originally charged and may result in a difference between the total amount charged and the amount refunded. We are not responsible for any such differences in the exchange rate or additional foreign transaction fees imposed by your bank or credit card issuer. Any such differences or additional fees will be the responsibility of the guest.
Long Term Stays (14+ Nights)
We may require a deposit for long-term stays to ensure that our guests are committed to their reservation and to help us mitigate the risks associated with cancellations and changes to reservations. Our deposit policies are as follows:
- A deposit of 50% of the total amount is required to confirm the reservation.
- The deposit will be charged to the credit card on file for the reservation within 7 days of the booking confirmation.
- If the credit card is declined or otherwise fails, the guest must provide a different form of payment. If payment isn’t made within 7 days of the booking confirmation, it may result in the reservation being cancelled.
- The remaining balance will be paid in full on or before the day of check-in.
Please make sure to bring a valid photo identification with you, preferably a passport, government issued I.D. card or driving license. You may need this to check in.
We cannot accept bookings from any person under the age of 18 unless they are accompanied by an adult (18 or over).
Guests who wish to bring their children under the age of 18, must book a whole dorm, private room or apartment.
Guests aged under 18 can stay in a dorm without an adult present, but we require the consent of their parent or legal guardian. To confirm their permission, the parent or guardian must fill out and sign our consent form and provide a copy of their passport via email. To receive the consent form, please email us at email@example.com.
Please note that we reserve the right to cancel the reservation without a refund if guests with children under the age of 18 do not book a whole dorm or if we do not receive the signed consent form for guests aged 18 and a copy of the parent’s or guardian’s passport.
ARRIVALS AND DEPARTURES
Check-in is from 15:00
If you arrive before 15:00, we can check if the cabin/room is already available for check-in.
If we cannot provide you with a cabin/room before 15:00, you are welcome to leave your luggage. Please contact us.
Check-out is at 11:00
Late check-out is possible only upon prior agreement with the management. Otherwise, a late check-out fee of 150 NOK may apply.
PRIVATE CABIN ARRIVALS
Check-in for cabins is from 15:00 unless agreed upon beforehand. The cabins are self check-in, and as such, there is no limit to the time you may arrive, though staff may not be available to assist with any issues if your arrival time is after 23:00. The location of the key or lockbox code will be provided to you via email or message on the day of your arrival. If for some reason you have not received this information by the time of your arrival, please contact us directly by phone (+47 944 41 596).
HOSTEL ROOM ALLOCATION
If you’re travelling with friends or family, we will do our best to allocate you in a dorm room together – but this can’t be guaranteed. Please make sure to let us know during the booking process if you are traveling in a group and want to share a dorm. If you want to make sure that you are not separated from your group, we recommend booking a private apartment or all beds in a dorm.
We do not assign dorm beds. We will do our best to accommodate requests for top or bottom bunks; however, we cannot guarantee it.
Please note that all our dorms are mixed.
For group reservations that exceed the capacity of the hostel or cabins, please contact us directly at firstname.lastname@example.org.
We reserve the right to cancel your reservation if you haven’t pre-arranged your group booking with us.
Members of the group are required to check-in and check-out together. If this is somehow not possible, please inform us in advance.
Depending of the chosen room type, we may not be able to accommodate the whole group in the same cabin, but we will do our best to locate the members of the group as close together as possible.
The earlier you book the stay, the higher are the chances to allocate all guests close to each other. We do not host large groups in the same dorms as single travellers, hence the group will pay for the full occupancy of a cabin.
Sub-letting of beds or cabins is prohibited. The beds are only to be used for the purpose of agreed accommodation. Lofoten og Vesterålen Holding AS does not allow parties in the cabins.
Lofoten og Vesterålen Holding AS reserves the right to remove guests that creates nuisance or that do not follow the instructions. Lofoten og Vesterålen Holding AS reserves the right to enter rooms if there is a need for this during the tenancy.
The comfort, safety and security of our guests is important to us. We reserve the right to refuse any guest(s) who, in the opinion of the owners or daily manager, compromise the comfort, safety or security of other guests, staff or residents.
They will be asked to leave the premises and will not be given a refund. Our guests are expected to respect other guests as well as staff, residents and the property.
LIABILITY FOR DAMAGE
Our guests will be expected to reimburse Lofoten og Vesterålen Holding AS for any damages caused by inappropriate behaviour during their stay. You shall be responsible for any damage caused to Lofoten og Vesterålen Holding AS as a result of negligent or wilful behaviour.
Our guests shall be responsible for preventing fire, especially by ensuring that the heaters are not covered and all fires in the fireplaces are extinguished. Any negligence resulting in fire or an emergency call-out by the Fire and Rescue Service will be charged in accordance with the cost of any such call-outs.
Please read the Lofoten og Vesterålen Holding AS’s fire instructions, which are placed in every cabin.
If any keys from Lofoten og Vesterålen Holding AS are lost/damaged by the guests, we reserve the right to charge 200 NOK to replace the item.
Smoking is not permitted anywhere inside the buildings.
Any guest smoking inside the building will be fined with 2000 NOK and will be asked to leave the premises. A refund will not be issued for the stay.
Any guest found using drugs will be fined with 2000 NOK and will be asked to leave the premises. A refund will not be issued for the stay.
Bed linen is provided for all dormitories and cabins. We do not allow guests to use sleeping bags or their own linen.
Our guests will be held accountable and need to reimburse Lofoten og Vesterålen Holding AS for any damages caused by using their own bedding or sleeping bags.
Lofoten og Vesterålen Holding AS permits guests to bring pets (cabin reservations only) only upon prior notice. To help make sure all of our guests have a nice and comfortable stay, we have the following policies in place:
- Our pet-friendly cabins are subject to availability and must be requested in advance via email in order to confirm availability. Failure to notify us in advance may result in the cancellation of your booking.
- We charge a pet fee of 300 NOK per cabin per the length of your stay.
- Pets are not allowed in the hostel.
- Dogs must be kept on a leash anywhere outside the room.
- Guests must always clean up after their pet.
- Lofoten og Vesterålen Holding AS is not responsible for any injury, damage, loss or accident inflicted on any person or item caused by the pet.
- The guest is responsible for any damage caused to Lofoten og Vesterålen Holding AS as a result of negligent or wilful behaviour on the part of the guest or their pet.
Any guest found to be in violation of our pet policies will be subject to a fine of up to 2000 NOK and may be asked to leave the premises immediately. A refund will not be issued for the stay.
It is your responsibility to ensure that personal belongings are secured at all times. Lofoten og Vesterålen Holding AS accepts no liability for the loss, theft or damage to your property, however sustained or caused, unless such is caused by intent or gross negligence on the part of Lofoten og Vesterålen Holding AS.
We encourage all guests to carry travel/home contents insurance in the unlikely events of such incidents.
Any complaints made by guests or the person making the booking shall be submitted to Lofoten og Vesterålen Holding AS in writing as soon as possible and no later than the day of departure.
In the unlikely event of overbooking, we shall undertake to provide similar services within Lofoten og Vesterålen Holding AS or another company within reasonable proximity of us.
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, acts of God…) affecting your booking, we uphold the right to cancel your booking.
In an unlikely event that we are unable to refund customers, we reserve the right to further collect any outstanding payments in connection to your confirmed booking.
We therefore encourage all guests to carry travel insurance in the unlikely events of such incidents. We will always work hard in finding a solution that satisfies our customers.
Lofoten og Vesterålen Holding AS acts as an agent only for the offered activities or rentals. Thus, Lofoten og Vesterålen Holding AS is not responsible for any injury, damage, loss or accident inflicted on any person or thing (including financial damage) caused by negligence or with intent from any such operator.
We ask for personal information in the booking request section. This information is necessary to ensure that we are able to make and confirm your booking.
This information will not be used for any other purposes and will not be shared with any other outside parties except for necessary information given to the parties involved in your booking (activity providers, etc.).
The personal information will not be sold or shared, and your email address will not be forwarded to outside parties. Lofoten og Vesterålen Holding AS complies with its obligations under the General Data Protection Regulation of the European Union (hereinafter: GDPR). We will process personal data (as defined in the Act) in relation to Customers and Guests solely for the purpose of performing its obligations and exercising its rights in connection with the contract.
ERRORS AND OMISSIONS
Any omission or error in sales literature, websites, order form, quotation, price list, order acknowledgement, notes, invoice or other documents issued by us may be corrected by us without liability.
We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
All bookings are subject to availability, and Lofoten og Vesterålen Holding AS reserves the right to decline any booking at its discretion.
By confirming a reservation at Lofoten og Vesterålen Holding AS, regardless if this sheet is signed, you are agreeing to the above terms & conditions.
Thank you for your attention.